sprint pcs sucks

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On 7/12/07.....

After having bailed on Sprint in 2004, I sign up with Nextel in February 2004 . For nearly 2 years I had never experienced one problem with Nextel.

Sprint, on the other hand,  had provided me with nothing but nightmarish experiences for all of 2003, to the point I had to get the BBB involved to wipe out Sprint's $600 worth of fraudulent charges from my acount.

But in 2006 Nextel merged with Sprint and the nightmare returned.

Dropped calls, missed messages and other messages that oddly didn't get to my voice mail until 24 hours passed.

I cancel Sprint.......again.

Within 10 days I get a notice of a cancellation fee of $200 for violating my contract.

OK, I know nothing about any contract that I signed or agreed to, but  I contact Sprint in an effort to have THEM provide it.

First I get Beth from Customer Support who asks me numerous questions about my account. However Beth claims she's unable to send a copy of my contract, or even locate it.....but claims Customer Care can....then transfers the call.

I get Mika, who repeats the same questions about my account, but is unable to provide me with any contract I supposably signed with Sprint. He suggests I speak with Account Services......and transfers the call.

Daniel, keeping with the pattern, asks the same questions about my acccount and also in keeping with the pattern of the useless representatives at Sprint, is unable to provide me with the contract I violated....nor can he find it.

Daniel offers the following solution, which shouldn't surprise anyone who's ever dealt with the idiots at Sprint:

He figures someone at Customer Support can help me.

The passed buck has gone full circle, without one shread of help...or offer to help.

No problem as I  wanted, and received, enough ammo to fire a complaint off to the BBB....again. 

 

 

 

 

Consumer Info: Tanner, Leonard J

Business Info: Sprint P C S

4701 Mercantile Dr

Fort Worth, TX 76137

888 211-4727

 

Location Involved: (Same as above)Consumer's Original Complaint :

In 2004 I switched from Sprint to Nextel. In 2006 Nextel was acquired by Sprint and I continued with Sprint until 7/12 2007 when I canceled my account.I had no contract with Sprint.I was notified on 7/23/07 that I was being charged a cancellation fee of $200.00 for cancelling my contract.I contacted Sprint on 7/23/07 and the representative (Cynthia) would not send me a copy of the contract she claimed I had.On 7/24 I again contacted Customer Support (Beth) who couldn't provide me with a copy of my phantom contract and transferred me to Customer Care (Mika) who also couldn't provide me with a copy and he transferred me to Account Services (Daniel)who suggested I contact Customer Care.None of the Sprint representatives were helpful and each transferred my call rather than dealing with the problem at hand.I have never signed or agreed to any contract terms with Sprint and am asking for assistance in resolving this issue.Thank you;Leonard Tanner

DesiredSettlementID: Other (Requires Explaination)

Account_Number: xxxxxxxxx

DateServiceStarted: 02/01/2004

Consumer's Desired Resolution:

I would like Sprint to provide the BBB with a signed copy of any contract they claim I have.Absent any such document I am asking for the elimination of the cancellation feeand related charges.

08/21/2007 WEB BBB RECEIVE BUSINESS RESPONSE : August 21, 2007

Nick Buckley

Better Business Bureau

8080 Ward Parkway, Suite 401

Kansas City, MO 64114

Re: BBB Case 99200422

Account xxxxxxxxxx, Leonard J. Tanner

Case 1460937

Dear Mr. Buckley:

Sprint Nextel is in receipt of the above-reference follow-up complaint of Mr. Leonard Tanner. We appreciate your assistance in bringing our customers' concerns to our attention.

According to the information provided, Mr. Tanner advised that when he canceled his services, he was assessed an Early Termination Fee. He stated that he did not renew his Subscriber Agreement; therefore, he would like to receive a credit for the Early Termination Fee.

Our records reflect that Mr. Tanner's Sprint Subscriber Agreement were effective September 18, 2005, through September 18, 2007; therefore, when he cancelled his services on July 20, 2007, a $200 Early Termination Fee was assessed to his account. However, due to any miscommunication that may have occurred regarding this issue, we applied a $215.86 credit to his account for the fee, leaving his account closed with a zero balance.

We regret any inconvenience that these matters may have caused. If we can be of further assistance, you can contact the Executive and Regulatory Department at

1-866-398-4606, Monday through Friday, between 7 a.m. and 5 p.m., Central Time.

Sincerely,

Tammie Stowers

Executive Services Analyst

08/22/2007 NAB EMAIL Forward Business response to Consumer

08/23/2007 WEB BBB CONSUMER SATISFIED WITH BUSINESS RESPONSE : (The consumer indicated he/she ACCEPTED the response from the business.)

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Thank you BBB. It appears Sprint was unable to provide you with any user agreement either.